Payments & Billing
Transparent payment processing, secure transactions, and clear billing information
Accepted Payment Methods
Credit & Debit Cards
We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover.
- • Payments processed via secure invoice link
- • PCI-compliant payment processing
- • 3D Secure authentication for fraud protection
- • Immediate payment confirmation
Bank Transfer
We also accept ACH (domestic) and wire transfers for larger projects or clients who prefer bank payments.
- • Bank details provided on invoice
- • Typically clears in 1-3 business days
- • Ideal for larger payments
- • Payment confirmation via bank notification
Important: We do not have a checkout on our website. All payments are collected via secure invoice links or payment pages sent directly to your email after you approve a written quote.
How Payment Works
You Receive a Custom Quote
After our discovery call, we send you a detailed written quote outlining the scope, deliverables, timeline, and total investment.
You Approve the Quote
Once you approve the quote (either as-is or after any negotiated changes), we prepare your invoice.
We Send a Secure Payment Invoice
You'll receive an email with a secure payment link. This link takes you to a payment page where you can pay by card or view bank transfer instructions.
Payment Confirmation
After successful payment, you'll receive an immediate receipt via email. We'll also confirm payment and provide a project start date (typically the same day or next business day).
Work Begins
We begin work immediately after payment confirmation, or within 1 business day.
What Appears on Your Bank Statement
When you pay by credit or debit card, the charge will appear on your statement with one of the following descriptors:
BRANDSGROUP
or
Brands Group LLC
This descriptor helps you easily identify the charge from Brands Group LLC. If you see an unfamiliar charge with this descriptor and believe it's an error, please contact us immediately at:
- • Email: info@brandsgroup.net
- • Phone: +1 775 258 7178
Receipts & Invoices
What You Receive
- Detailed invoice before payment
- Immediate receipt upon payment
- Invoice breakdown by service/deliverable
- Payment confirmation email
- Full company details on all invoices
Tax Information
Sales tax or other applicable taxes may be applied based on your location and local tax regulations.
- • Tax amounts (if applicable) are clearly shown on your invoice before payment
- • Tax calculations are based on jurisdiction requirements
- • Tax receipts provided for compliance purposes
- • We recommend consulting your tax advisor for business expense deductions
Dispute Prevention & Resolution
Contact Us Before Disputing a Charge
If you have concerns about a charge, please contact us directly before initiating a chargeback with your bank. We're committed to resolving billing questions quickly and fairly.
Our Commitment
- • We respond to billing inquiries within 1 business day
- • We provide detailed transaction records upon request
- • We work with you to resolve legitimate concerns
- • We maintain clear documentation of all agreements
- • We honor our refund policy fairly
Why Contact Us First
- • Faster resolution than chargeback process
- • We can provide instant clarification or documentation
- • Chargebacks can take 60-90 days to resolve
- • Direct communication often reveals simple misunderstandings
- • We're committed to customer satisfaction
Documentation We Provide
If you need documentation for your records or to verify a charge, we can provide:
- • Original signed quote/agreement
- • Detailed invoice with service breakdown
- • Payment receipt and confirmation
- • Email correspondence and approvals
- • Scope of work documentation
- • Milestone completion records
Security & Fraud Prevention
How We Protect Your Payments
Payment Security
- • PCI-DSS Level 1 compliant payment processing
- • SSL/TLS encryption for all transactions
- • 3D Secure (3DS) authentication for card payments
- • Tokenized payment data (we never store card details)
Fraud Prevention
- • Identity verification for high-value projects
- • Email and phone verification before invoicing
- • Secure invoice links (unique, time-limited)
- • Transaction monitoring and risk assessment
Third-Party Payment Verification
To prevent fraud and protect both parties, we have the following policies:
- Payments must come from the client or authorized representative. We may request additional verification if the payment source doesn't match the client name.
- High-value invoices may require identity verification, such as confirming business registration or authorized signatory status.
- We reserve the right to refuse service if we cannot verify the legitimacy of the payment source or client identity.
Digital Service Delivery
All services provided by Brands Group LLC are delivered digitally. This means:
- • Deliverables are provided via email, file sharing platforms, or direct platform access
- • No physical products or shipments
- • Work begins immediately after payment (or within 1 business day)
- • Delivery timelines are specified in your custom quote
Questions About Payments or Billing?
We're here to help. Contact us with any questions about invoices, payments, or billing.
Email: info@brandsgroup.net
Phone: +1 775 258 7178
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM MT